Warranty on paint work 13 years after

[NissanGQ4.2]

Well about 13 years ago I laid my GQ on its side :( insurance covered it thankfully :) I was not happy with the work the panel beaters did with respray at the time but I just wanted my GQ back so didn't argue with them about there lack of workmanship.

Well about a year ago I noticed some cracking in the paint on the roof didn't even think about it being covered by my original insurance so did not bother doing anything about it. Within the last year it has become a lot worse and the paint has started to peel on the roof and have also noticed cracking in the paintwork on the bonnet.

I knew it was in need of a respray but couldn't really afford to pay for it. While visiting my old man a few months ago I showed him the cracking, he told me it should be covered under warranty.

Had to ring my old insurance company a few days ago to cancel my bike insurance so questioned the person I was speaking with, she said that it would be covered but I had to speak with the claims section which was unfortunately closed for the afternoon.

Today someone finally got back to me saying that it was covered :)

Bad news is I was told that it had to go back to the same repairer that done the original work unless I was no longer living in that state.

I told her that I was living an hours drive away form that repairer now and it would not be convenient for me to take it to them and also if the cracking was due to them not doing the job right in the first place then why would I want to take it back to them. She said I will have to take this up with the assessor when he rings me.

So fingers crossed I can take it somewhere more local to me.

Couple of pics of my paintwork

27442 27443 27444

Will update this thread when the repair work starts to happen

Cheers

Toddie

[pearcey]

Hope it all turns out OK mate . After 13 years the panel shop may have change it`s painter and equipment an you could end up going to a worse place. By the way the warranty has runout on the tyres
Pearcey

[Winnie]

Awesome! Seeings you're getting a free resort do you wanna pay for mine?


If you're happy and you know it tap a post!

[BigRAWesty]

Well there you go...

Kallen Westbrook
Owner of
Westy's Accessories (http://www.nissanpatrol.com.au/forums/showthread.php?15134-Westy-s-Accessories.-A-small-back-yard-builder.)

[NissanGQ4.2]

Hope it all turns out OK mate . After 13 years the panel shop may have change it`s painter and equipment an you could end up going to a worse place. By the way the warranty has runout on the tyres
Pearcey

hahahaha yeh I had to put them on to get it passed for rego, didn't want to as I knew the car was coming of the road soon.

More want to keep it local so I can drop in and keep an eye on there work and take plenty of pics :)

[NissanGQ4.2]

Awesome! Seeings you're getting a free resort do you wanna pay for mine?


If you're happy and you know it tap a post!

I have no money!!!!!, I have kids a mortgage and a sh!t paying job, If I ever win the lotto I will keep you in mind

[NissanGQ4.2]

That's quite incredible actually ...

That your paint is only 13 years old I mean ... after seeing it in the flesh, I would have at least 20!!! lmao

Seriously hope they do it mate - must admit I thought paint warranties in general were like the new car "rust warranty" - about 6 years, so amazed it'd still be covered, but a bloody good thing!


Scotty (Bigrig)

Great Southern Camping
www.gscoffroad.com.au

yeh I'm surprised 2 Scotty, but have spoken to two different people that said it would be covered so fingers crossed they don't change there mind.

[happygu]

Good win for you if they cover it...

Mic

[Nmcswan]

Lucky for you it's under warranty.
My gu could use a respray

[rottodiver]

I took my gu in the other day for a quote to respray... He said at least 5000 dollars but a tidy up was quoted at 3500 which meant some spraying some dent repair and some buffing etc
Scotty

[NissanGQ4.2]

Good win for you if they cover it...

Mic


Lucky for you it's under warranty.
My gu could use a respray

Not 100% that it will be under warranty yet, assessor comes out on Thursday ( 11/04/13 ) to have a look at it, After speaking on the phone to the manager @ Blacktown NRMA, he said they would only not cover it if the cracking looks to be caused by bird droppings which is not the case so should be covered, will update this thread on Thursday after the assessor comes out

[happygu]

Can you imagine the Panelbeaters reaction if you turned up after 13 years asking for warranty . I don't think he would be a happy chappy !!!

Let's hope the insurance company lets you take it somewhere else so you get a good job

[mick.]

Not 100% that it will be under warranty yet, assessor comes out on Thursday ( 11/04/13 ) to have a look at it, After speaking on the phone to the manager @ Blacktown NRMA, he said they would only not cover it if the cracking looks to be caused by bird droppings which is not the case so should be covered, will update this thread on Thursday after the assessor comes outI'm an automotive paiter by trade and I can tell you by one of those pics that the roof wasn't rubbed properly and the paint is peeling in the edges. I've got no idea why the paint is cracking (seperating) like that unless they painted it in acrylic.

For the record though 95% of insurance companies warrent the work for the life of the car while you own it. It's also warrented by the paint companies for the life of the car to while you own it and good panel shops will also warrent there work for the life of the car if there a good shop.

The only thing that can cause you problems is if the paint is breaking down underneath causing the other paintwork to fail where this isn't the fault of the panel shop or paint. This is a grey area which could be about the only thing that could knock it back. Sometimes the insurance company can approve it only to have the paint company say it's a fault under the paint and then the sh1t fights start. lol

I just noticed your insured with NRMA. They only allow the cheapest dodgiest shops to work on there cars. I would never have insurance with NRMA or AAMI if you want quality work done. Unless you request a certain shop to do the work they will send it to the cheapest quote and to repair the car for the cheapest quote means cost cuts somewhere. We only did work for these insurance companies for our quotes and if they didn't like it we wouldn't do the job.

Cheers Mick

[NissanGQ4.2]

I'm an automotive paiter by trade and I can tell you by one of those pics that the roof wasn't rubbed properly and the paint is peeling in the edges. I've got no idea why the paint is cracking (seperating) like that unless they painted it in acrylic.....

Thanks Mick, was actually hoping you would see this thread.

I assume you are referring to the last picture, when you say "rubbed properly" would I see some sort of light scratches in the old paintwork???


The only thing that can cause you problems is if the paint is breaking down underneath causing the other paintwork to fail where this isn't the fault of the panel shop or paint. This is a grey area which could be about the only thing that could knock it back. Sometimes the insurance company can approve it only to have the paint company say it's a fault under the paint and then the sh1t fights start.

The old paintwork underneath were the paint has peeled back looks fine to me, so don't thin it is the cause.

I am know longer insured through NRMA but was at time of "my roll on side" episode *L* I was not really happy with the workshop that done the work originally and am going to try and get to a local panel better before the assessor comes out and get there opinion as NRMA say it must go back to the original repairer and I don't want to it it was dodgy work to begin with.

I know its been 12 years but the cracking is pretty much the whole roof and a few spots on the bonnet, I know the bonnet was never fully resprayed but don't know what sections they did to know if the cracking is there paintwork or the old paintwork

Thanks for you input Mick, Much appreciated

P.S: You going 2 the Tuff Truck Challenge next weekend ????????

[mick.]

Yes mate I'm referring to the pic where it looks shiny underneath and don't look like it was ever rubbed. It does look like the paint is fine underneath by the way so I honestly think it's dodgy paint from the panel shop. Yes it might be 13 years old but if it was fading and general ware and tear I could understand them knocking it back but that's not ware and tear.

Yes I will be at tuff truck to by the way. I cant wait to get away for the weekend.

Cheers Mick

[NissanGQ4.2]

Thanks Mick, It doesn't look like it has been rubbed back to me, could this be the cause of the cracking as well????

Might see you next week end, I'm coming up the Friday and leaving Sunday Arvo at some stage.

Will PM you my mobile and if you want to catch up while there just send me an sms

Cheers

Todd

[NissanGQ4.2]

Well maybe some bad news, called past a local spray painter that does NRMA work and he said the cracks was caused by bird sh!t eating through the clear coat, he wasn't very helpful as I questioned him about the peeling paint as well and asked if it looked like it was prepared properly before they resprayed and he basically shrugged his shoulders and mumbled about how long ago the respray was and that paintwork done 13 years ago couldn't be guaranteed but paintwork these days could.

I dare say this is what the assessor will say tomorrow, it's only my word against there's :(:(:(

Funny as I have never had any major bird sh!t on the car and any slight dropping that it may have had was washed as soon as I noticed it.

Good news is I'm on 2 beer number 4 and I'm starting to feel better about life :):):)

[mick.]

Hi Todd

When we catch up on the weekend I'm happy to have a look at it for you. I'll also have a mate with me who has also been in the trade over 25 years.

That guy is right though after 13 years they could use those excuses but if it's actually delaminating from bad prep then they may just cover it. The paint today is a lot better quality then back then too.

Cheers Mick

[NissanGQ4.2]

Hi Todd

When we catch up on the weekend I'm happy to have a look at it for you. I'll also have a mate with me who has also been in the trade over 25 years.

That guy is right though after 13 years they could use those excuses but if it's actually delaminating from bad prep then they may just cover it. The paint today is a lot better quality then back then too.

Cheers Mick

Thanks Mick, I have your number in my phone and will take you up on that offer. Will give you a call after we get there and set up.

I know its been 13 years and the paint work has some sun fade now, but the sun fade has only been in the last year or so when I stopped polishing it because of the cracking.

I don't expect for them to do it if bird droppings was the cause, but I just don't see this possible.

If you look at it and say yep bird sh!t has caused it I would take your word for it and pay for the respray myself but I just don't trust NRMA after my previous dealings with them when I made my claim.

Cheers

Toddie

[mick.]

I'm pretty sure just by looking at those pics it's not bird crap mate. I'll confirm on the weekend but it does look like bad prep work to me.

You would have to get 5 litres of it and roll it over the whole roof to do that and what bird crap does is usually a circular craze which that clearly isn't.

Cheers Mick

[NissanGQ4.2]

Would just like to say a huge thank you to Mick for taking the time to look at my paintwork and confirming it was not bird droppings that has caused the paintwork to crack.

Unfortunately there was no phone reception once we got 2 the Tuff Truck Challenge so I couldn't ring him to organise a meetup, lucky for me on the Saturday we drove up the road to Bulga so the missus could ring the kids, as we were sitting at the servo a GU drove past me..............What can I say............. you can't miss Micks GU..... I was out of the car in a flash and rounded him up *L*

Thanks again Mick :) Shame I didn't bump into you at the event would of been good to sit down with you and have a drink or 3

And to update the progress, the assessor came out on Thursday ( 11/04/13 ) didn't say much but when I asked if he thought it was from bird droppings he said NO.

I have just gotten back from there choice of smash repairer which is local to me to do the quote work, he also said it was due 2 bad prep work or lack there of :)

Monday I will have 2 have another talk with NRMA about a courtesy car as the repairer said he would need it for at least a week and having 2 young children that I need to pick up on certain days I can't have the car of the road for that length of time, I did question the assessor about a courtesy car and he said no I wouldn't get one, but as the repairer said its still part of my original insurance claim and it wasn't my fault the work wasn't done right in the first place so I should be entitled 2 a courtesy car.

Still not sure if the bonnet is also going to be redone but the repairer has quoted that as well

Fun and games

[mick.]

No worries at all mate.

It sounds like they will come to the party on this I think. Don't be surprised if they have had a few issues from the same shop over the years. I know when we used to get reco work from other shops it was usually more then one car. Most of the reco work we did come from NRMA and AAMI recommended repairers too.

At the end of the day if these insurance companies let the shops do the jobs at a reasonable price in the first place instead of cutting quotes in half then the insurance companies wouldn't be paying to have jobs done twice. They want quality jobs but want to pay peanuts for it. lol

I think we need an insurance system like what I think they use in the States now as well as other countries. You can have your car insured 3 different ways.

1 being very basic where you get your car back straightened enough and basics that need replacing and replaced with second hand parts and panels of what ever colour they find at the wreckers to make if safe and drivable.

2 you get your car fixed back up with second hand panels but it's it's all straightened properly but panels are still what ever colour they get at the wreckers.

3 you get your car repaired back to original and all panels painted to the colour of the car.

This would give people better options and a chance for the insurance companies to cut corners on people who chooce to pay less rather then everyone. This way they could allow the shops to do the jobs for a fair price without cutting there throats or cutting corners on quality.

Cheers Mick