I agree mate. I spent 18years in the transport industry dealing face to face with customers and learnt a real lot. One, never make the customer do the work for any warranty return. Two, be helpful and polite, even when the customer maybe in a bad mood or are as dumb as dog chit. When I left the industry, well, still doing it on few weekends, all the customers wanted to know if I was going to open up my own shop so they would buy from me. I made plenty of good friends over the years. I the pay wasn't so bad I probably would have stayed.
But yeah, there is no way they should fob you off like that. One of the main reasons I stay clear of ARB, their "don't giveashit" attitude. Hmm, maybe me and TD should run an ARB store. We'd clean up...Literally, all the stock would be on our own vehicles.
Originally Posted by mudski
I agree mate. I spent 18years in the transport industry dealing face to face with customers and learnt a real lot. One, never make the customer do the work for any warranty return. Two, be helpful and polite, even when the customer maybe in a bad mood or are as dumb as dog chit. When I left the industry, well, still doing it on few weekends, all the customers wanted to know if I was going to open up my own shop so they would buy from me. I made plenty of good friends over the years. I the pay wasn't so bad I probably would have stayed.
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