Hey Plasnart
I would need to check your policy as that sounds really irregular. Also, can you check that it is in you Certificate Of Insurance please as it should be broken down there are part of the financial breakdown.
Putting it in the renewal letter is a good idea mate, but like I said it went in from December, we've missed the cut for renewals from that month.
I'm sorry it comes across as deceptive, it truly wasn't meant to be. We do make it clear at the point of sale, but renewals as you say don't have the same interaction other than the Certificate of Insurance.
Feedback appreciated and noted.
Kal
Sent from my iPhone using Tapatalk