Quote Originally Posted by Plasnart View Post
Hi Kalen,

My first policy was taken out late March 2016 with no policy fee. Just seems like the absolute best offer is made to potential customers then repeat customers start copping fees. There's no love felt for staying on. If this was brought to the customer's attention in the cover letter of the renewal instead of just being slipped into the bill it wouldn't be so frustrating to us, and would stand you ahead of the pack in customer's eyes.
Hey Plasnart

I would need to check your policy as that sounds really irregular. Also, can you check that it is in you Certificate Of Insurance please as it should be broken down there are part of the financial breakdown.

Putting it in the renewal letter is a good idea mate, but like I said it went in from December, we've missed the cut for renewals from that month.

I'm sorry it comes across as deceptive, it truly wasn't meant to be. We do make it clear at the point of sale, but renewals as you say don't have the same interaction other than the Certificate of Insurance.

Feedback appreciated and noted.

Kal


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