-
25th July 2017, 06:51 AM
#291
Expert
Hi Steve
Sorry you've had a bingle, hopefully we can bring things back to where they were as efficiently as possible.
Unfortunately the check is not ones that we can do automatically. We can actually check insurance claim history through a central database with no input from yourself, but driving history's are not available in the same fashion.
The challenge we've found is that each state has a different process; varying from online, offline etc. unfortunately in WA the only way to get the history is to present at a police station.
We are currently investigating ways to streamline this process, but it will take some time.
I do look forward to detailed feedback on the process from you Steve. In the past, based on your own feedback we've made process adjustments, I look forward to talking in more detail again if inefficiencies are found.
Kalen
Sent from my iPhone using Tapatalk
-
-
25th July 2017 06:51 AM
# ADS
Circuit advertisement
-
25th July 2017, 02:17 PM
#292
Adventurist
Thanks for the reply Kalen, yep it would be less inconvenient if we could do it all online. They don't call us Wait Awhile for nothing over here!
I am sweating on my partners driving history now, she had a few more minor speeding infractions than I was aware of
The process so far has been pretty normal I guess, although we don't have a lot of claims experience to actually judge it by We just weren't expecting to have to go to the cop shop for our own traffic history report when it is a fairly minor claim.
2016 GU Legend Edition: 3505Kg GVM Upgrade and Stuff!
-
-
25th July 2017, 02:25 PM
#293
Expert
Originally Posted by
stevemc181
Thanks for the reply Kalen, yep it would be less inconvenient if we could do it all online. They don't call us Wait Awhile for nothing over here!
I am sweating on my partners driving history now, she had a few more minor speeding infractions than I was aware of
The process so far has been pretty normal I guess, although we don't have a lot of claims experience to actually judge it by
We just weren't expecting to have to go to the cop shop for our own traffic history report when it is a fairly minor claim.
Yeh i understand - hopefully we can make the process more efficient over the next 12 months.
Not good news on the extra speeding infringements - please keep me in the loop.
Kalen
-
The Following User Says Thank You to Club 4x4 For This Useful Post:
stevemc181 (25th July 2017)
-
25th July 2017, 02:53 PM
#294
Dribble Master
Originally Posted by
stevemc181
Thanks for the reply Kalen, yep it would be less inconvenient if we could do it all online. They don't call us Wait Awhile for nothing over here!
I am sweating on my partners driving history now, she had a few more minor speeding infractions than I was aware of
The process so far has been pretty normal I guess, although we don't have a lot of claims experience to actually judge it by
We just weren't expecting to have to go to the cop shop for our own traffic history report when it is a fairly minor claim.
Seems like an odd process. I'm with another large insurer and won't name names. I remember when I joined them, all done over the phone, they asked about mine and my partners passed infringements and nothing else was said. I assumed that they would have got that info themselves. I didn't have to go and get my details from the police when I had my accident back in February
-
-
25th July 2017, 11:06 PM
#295
Patrol God
same as Clunk,seems mighty strange
Watch this space, as there maybe a comment added soon
-
The Following User Says Thank You to Avo For This Useful Post:
-
25th July 2017, 11:19 PM
#296
Patrol Guru
I will add as a Club 4x4 customer I also found it strange that I had to get this information when making a claim. First time that's happened since ever.
2004 4.2TDi GU ST Ute, 3" Exhaust, UHF, Lightforce Spotties, BFG All Terrains, Steel Winchbar, Winch, Dual Batts, CC Ultimate IC, 4" Snorkel, XLR8 Steps and Scrub bar
-
The Following User Says Thank You to gubigfish For This Useful Post:
-
25th July 2017, 11:28 PM
#297
Patrol God
Originally Posted by
gubigfish
I will add as a Club 4x4 customer I also found it strange that I had to get this information when making a claim. First time that's happened since ever.
what next,have to take your own photo's and send them in to accessor
Watch this space, as there maybe a comment added soon
-
The Following User Says Thank You to Avo For This Useful Post:
-
26th July 2017, 01:15 PM
#298
Expert
Appreciate all the thoughts and opinions guys. It is something we're looking to smooth out in due course!
Kal
-
-
16th December 2017, 10:15 AM
#299
Administrator
Hi folks,
I'm proud to announce that Kal and the team at Club 4x4 are staying with us for 2018 as our sponsors!
As you can see above their insurance for our Patrols has been a huge success here so check them out and feel free to show your support below.
Sent from my iPhone using Tapatalk
-
The Following 6 Users Say Thank You to AB For This Useful Post:
BigRAWesty (22nd December 2017), GQtdauto (16th December 2017), Hodge (16th December 2017), jack (16th December 2017), VK2FMIA (16th December 2017), Woof (16th December 2017)
-
27th October 2018, 08:08 AM
#300
The 747
Got my renewal letter today and Club 4x4 and my premium has DOUBLED since last year.
I've been a customer since they first started up but have now cancelled my policy.
Sent from my SM-G960F using Tapatalk
-