Telstra @#$%

[megatexture]

Once you sort it out mate and your plan ends it may be worth changing suppliers.
My whole family are with optus and have never had any issues like this but it just depends if your area gets optus...

[04OFF]

I really do not have that much time to sit on the phone, I have spent hours on hold to basically take 2 steps forward and 3 steps back not to mention you can't seem to talk to anyone remotely of English speaking back ground.

Yes agree, that is often a annoying problem that adds to your frustration, still better than my dealings with frigging "lara" from vodafail, she would almost make you wanna shoot yourself to easy the pain (haha)

[nissannewby]

Once you sort it out mate and your plan ends it may be worth changing suppliers.
My whole family are with optus and have never had any issues like this but it just depends if your area gets optus...

Yes a provider change is certainly going to happen but I need to sort this out as not paying isn't really an option as phone companies can easily black list you and there goes my so called "credit rating". I have also sent an email complaint via their website so I can keep a paper trail from now on.

[Winnie]

The worst part about Telstra is I am forced to be with them. Being in a regional area, unless I am in a main town I will not get service with Optus or any of the others, but I get heaps of Telstra service anywhere.
I am lucky to have not had any issues with them as of yet but I'm sure it will come... lol
I know my mum had big dramas with them and hours on the phone to no avail, she went into the Telstra store and the problem was sorted within 15 minutes because she could actually go in and speak face to face with an Aussie.

[rusty_nail]

The worst part about Telstra is I am forced to be with them. Being in a regional area, unless I am in a main town I will not get service with Optus or any of the others, but I get heaps of Telstra service anywhere.
I am lucky to have not had any issues with them as of yet but I'm sure it will come... lol
I know my mum had big dramas with them and hours on the phone to no avail, she went into the Telstra store and the problem was sorted within 15 minutes because she could actually go in and speak face to face with an Aussie.

Hey Matt, not sure if your aware but aldi mobile use Telstra towers. I have a camping number and we use a pre paid Sim from them. Gets reception just as good as Telstra. Also for home internet i use TPG, they are by far the CHEAPEST ISP on the market with a good level of customer service. other ISP such as Club Telco & Dodo cost similar or the same BUT their customer service sucks. Most times having different accounts with different service providers will cost you less than say bundling with Telstra.

For example I currently pay $106.97 for 2 mobile services and internet. it consists of:
Unlimited internet with TPG - $59.99
Heavy Mobile user with TPG - $29.99 ($1000 call credit, 2GB data) with unlimited calls between us.
Medium Mobile User with TPG - $16.99 ($550 call credit, 1GB data) with unlimited calls between us.

Aldi phone costs bugger all but we only ever keep it topped up with limited credit but i know their credit prices are reasonable.

Also, i have dealt with the Telecomms Ombudsman before. Its a convaluted system but eventually it will get you somewhere. most of the time even the threat of the Ombudsman will get you somewhere. One thing that i cannot stress enough is to write EVERYTHING down. Date and time your phone calls, note what was discussed and what was promised in each call and if you can do as much correspondance via email, this way your wording cannot be misconstrued and you have time to form your responses and requests.

Cheers,

Nic

[Hodge]

Hey Matt, not sure if your aware but aldi mobile use Telstra towers. I have a camping number and we use a pre paid Sim from them. Gets reception just as good as Telstra.

They don't utilize the 4G though.

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[DX grunt]

If I know I'm going to be ringing a big company with the probability of being put on hold for a long time, I use a public phone box.

It's not the ideal situation, but a damn sight cheaper than racking up the dollars on my mobile.

Rossco

[rusty_nail]

They don't utilize the 4G though.

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4G which is mainly available in metropolitan centers only? why is 4G so important? so you can look up porn or update your facebook status while your on the loo quicker?

[BigRAWesty]

We had the same sorta issue with a different telco.
Signed up our phones and a wireless modem.
Told yep you won't believe the difference yarda yarda..
Turns out we were in a dead spot and after going back and forth it finally come to
"were terribly sorry but we can supply the expected services and seeing your I'm a dead zone you won't have any cancellation fees"

I put a formal complaint in to the Telco obmaimsman about the shear volume of people they were signing up without coverage and that sales bloke is no longer there..

So keep pushing mate, get angry, put in a report.. As soon as you file the report mate the ball will be running, not rolling..

[Hodge]

4G which is mainly available in metropolitan centers only? why is 4G so important? so you can look up porn or update your facebook status while your on the loo quicker?

I don't know mate. Maybe thats the sort of thing Matt is into?? I just thought I'd mention it.
What's so good about it? In a lot of areas it's way quicker than your general adsl2 etc...

My 2c.

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