Telstra @#$%

[NP99]

Call and ask to speak to a supervisor it's called escalation or you will put in a formal complaint with the communications ombudsman (I worked for Telstra) so this will definitely help, if you don't get satisfaction go ahead with the call to the ombudsman, things will move quickly once you do.

Agree 100%. We did many years back with a provider called Reachnet.