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No, none of that sounds good. I would have strongly requested to have the sales guy come down to site to view the problem and ask him to come up with a solution at his expense or take it all back. Had you paid for anything at that point? If not, you're still in a position of power. If yes, then .....
Sales guy refused to return to site. The job didn't cost ME any more (apart from the lost wages, which of course never comes into the equation!)but I suspect the sub contractor clipped the supplier company pretty hard. I wasn't impressed and when someone comes along looking for a heater to buy, these guys will be getting a bum review. The subbies did a good job, just the job brief to them was crap.
Have been chasing the camp Superintendent about two big floodlights that are supposed to light up a carpark - we are up and mobile at 4.30am, - and the lights are fixed for a day then off again. After 5 maintenance requests and escalation to site management, turns out the lights have a local on/off switch, so someone in the top camp is turning them off, no doubt because they shine into their room - windows are fitted with heavy reflective thermal curtains etc - anyway, instead of putting in a notification to realign the lights they turn them off - even the camp electrician didnt know about the local switch - like, who put a local switch on a PE cell light pole - stupid stupid stupid.
When you and the wife plan a big bbq lunch for all the kids/partners and in-laws etc and her own kids can’t be bothered turning up.
Lots of food going to be left over now and Easter Eggs
Proud BTrol Owner
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Got the Hema back from repair and tested it out on the way to puzzle bend ,lasted until I switched the ignition off .
Came up with the usual message about power disconnected then a dialogue box super imposed over that saying something about the battery and everything then went to rainbow coloured lines .
Have had the cords tested ,the GU tested and the power bank tested as well as the GQ so I'm pretty confident I've got an $800 lemon .
Oddly enough I fired my old VMS up and it works just like new .