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Thread: Maxtrax melted

  1. #11
    Patrol Freak Rustyboner81's Avatar
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    i have seen the nubs on my mates melt a little.
    just the edge where you get a little spin to bring the trax under the tyres.
    we did think much of it. st that stage i was bogged in sand with no front drive, they saved the day

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  3. #12
    Patrol God threedogs's Avatar
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    IMO Point of sale should have sorted it, once again ARB have dropped the ball, Its not up to you the customer to do any running around, point of sale
    should have made a call to see if warranty will cover the "melting". done and dusted yes or no, there and then ,You the customer know where you stand.
    In a polite manners its either Yes early examples melted please change over to the updated version, Shite Give me a job in costomer service its not rocket science,
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  4. #13
    Patrol God Stropp's Avatar
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    Yeh I know but I am hoping to get the go from the horse not its ars$ so a simple email and hopefully I can get the correct info to be able to take them in to swap, it's also snapped a couple of the lugs clean off, will post some pics ,Monday when I get to work.

  5. #14
    Patrol Freak lorrieandjas's Avatar
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    Mate - I have had the old and new versions and never had an issue. But that said a mate of mine snapped some of the nubs off and he brought them through a reseller (campertrailer mob) who basically took them back and swapped them over no questions asked. He was happy Maxtrax would sort him out as they had done so before so no one was out of pocket and the customer (my mate) got a great experience from Maxtrax and the reseller. Long story short Maxtrax will sort you out - but the reseller in your case could have been more helpful.

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  6. #15
    Dribble Master Clunk's Avatar
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    I'd be going back to ARSE and take it up with them, they supplied the gear so it lays with them.

    Don't stroke it, TAP it!!!!.....


  7. #16
    I am he, fear me the evil twin's Avatar
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    Uuummmmm, melting isn't covered as far as I know. They certainly warn you against it in the user instructions.

    Copy of warranty (snipped for ease of viewing)

    MAXTRAX Products come with a 2 years Warranty against manufacturing defects. If the Product/s, when used in accordance with the "Instructions for use" provided with the Product/s, fails due to faulty manufacture, within 24 months from the date of the original purchase, we will replace it at no cost to you.
    ....

    If the damage to the Product/s is found, upon inspection by us, to be caused by ....
    failure to follow the 'Instructions for use' (such as burning or melting of the Product/s caused by spinning tyre/s;...
    we will offer to replace the Product/s at your cost.


    Edited comments below, cause I missed a bit cutting and pasting

    I've used mine heaps now and they are still quite reasonable but I've burnt a couple of spots as well as it can be easy to break traction as they bite in but also seen others wreck 'em in one attempt by smoking it up big time.

    Having said that Maxtrax seem to be, by all accounts, a great mob so certainly worth trying them for a replacement.
    Last edited by the evil twin; 16th December 2012 at 01:05 AM.
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  8. The Following User Says Thank You to the evil twin For This Useful Post:

    MudRunnerTD (16th December 2012)

  9. #17
    Moderator MudRunnerTD's Avatar
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    Thank you oH Evil Freak!.. Not sure if i posted in your congrats thread mate, well done. Always productive.
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  10. #18
    I am he, fear me the evil twin's Avatar
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    Quote Originally Posted by MudRunnerTD View Post
    Thank you oH Evil Freak!.. Not sure if i posted in your congrats thread mate, well done. Always productive.
    Ta mate...

    If I was Stropp and it was obvious they weren't abused I'd have a chat to the manuf... you never know till you ask eh and it's not as if they aren't making a quid on them.
    Dolphins are so smart that within a few weeks of captivity, they can train people to stand on the very edge of the pool and throw them fish.

  11. #19
    Patrol God Stropp's Avatar
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    Quote Originally Posted by the evil twin View Post
    Ta mate...

    If I was Stropp and it was obvious they weren't abused I'd have a chat to the manuf... you never know till you ask eh and it's not as if they aren't making a quid on them.
    Yes I have emailed them about it and await their reply.

  12. #20
    Patrol God Stropp's Avatar
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