my first p!ssed off customer experience.

[Brendan56]

Just got my tigerz11 gear in on monday, went to mount the jack on the spare wheel today, and the bloody mount that they send you doesn't even fit the jack, the space between the holes on the jack is about 3 mill to far apart to fit on the mount, what sort of knob makes this stuff?

[Winnie]

That's unbelievable. No wonder these guys have such low prices, they need them to compensate for their poor customer service.
That being said I've had one trouble free transaction with them, have heard a lot of negative feedback from them though. I have their high-lift and it is a good product.

[Maxhead]

Just got my tigerz11 gear in on monday, went to mount the jack on the spare wheel today, and the bloody mount that they send you doesn't even fit the jack, the space between the holes on the jack is about 3 mill to far apart to fit on the mount, what sort of knob makes this stuff?

Not good mate, have you called them? they might be very quick to sort it out for ya. I bought a couple of things of them and been happy but have heard a couple of shocker stories

[CorbinsGUte]

Hopefully they will look after you with ya problem.
I am looking into ordering some gear off them. Seems very hit and miss though as to whether it will be a pleasant buying experience ot not Haha. I think ill toss the coin and hope for the best.


Sent from my GT-I9100 using Tapatalk 2

[macca]

Our awning turned up today, 4 months from order!!!!

Surprised to see velcro straps to wrap it all nice and tight when packed away, EXCEPT one of the 3 straps has no velcro!!!!! FFS

I can not be bothered ringing them, so fed up with their business practices, found a snap buckle in the shed and will put that on.

While I'm having a winge there are 2 panels about 300mm x 100mm stitched to the "bag" with Tigerz!! all over them.

That is a job for the quick unpick in the wife sewing kit.

Same with the winch cable dampener as well.

Sorry if you dont need this shizen, I needed a vent.

Macca

[Brendan56]

They are cheap, but i think next time i'll just go for reliable, and pay that bit extra, i just couldn't believe that their own mount didnt fit their own winch.. probably just run arb or tjm for the most part now. on the plus side, my rhino racks should be here within the next few days! i sent them a fairly friendly, email as i was attempting to put the jack on at dusk, and if i don't get a snappy reply tomorrow they'll be getting a not so friendly call. ugh, the frustration on my first mod! haha

[AB]

Sounds like a good old chinese mistake to me mate and unfortunately no one checked it here.

QC in China is non existent and anyone importing needs to 100% CHECK EVERY SINGLE PRODUCT THAT COMES IN BEFORE YOU SEND IT OUT.

We have spent 10 years trying to perfect Chinese QC....Nightmare!!!!

[threedogs]

Yo Brendan 56 I send PM.

Forget PM as you have jack but Tigerz mount wont fit, still read PM , get your money back

[Clunk]

Unfortunately it's not just China, our work has just taken delivery of some stainless steel enclosures from Europe and found the door hinges, earth stubs, lock cams we're just mild steel, not much use when these things have to be out in the elements. Apparently the accessories got mixed up during assembly. So all has to be shipped back to Holland while we wait for new ones to arrive...... Almost $100ks worth, all at our suppliers cost of course lol......... But not good when you've got ship loads of customers screaming for their goods

[threedogs]

The older style Hi Lift brand has 85mm spacing I think from memory the newer TJM and apparently Tigerz has the 90mm spacing, Maybe a chinese casting, Read The PM you'll see what I mean