Originally Posted by
PeeBee
Flew back from site last monday, airline baggage handlers 'lost' my bag between plane and carousel. Pissing down rain etc. I had two more flights to catch to get home, so after reporting the missing bag was assured it would be sent to my home address, just common practice with every other time an airline loses your bag. Well, this airline and their contracted baggage handlers have a different policy - bad luck, you can pay to get it from Townsville to home in Melb or it can sit is townsville. Ended up the supervisor in TSV sent the bag to melb by Jetstar. I got a call from Jetstar to pick the bag up. Well the deal is it is to delivered to me - the source company lost it. Their responsibility i would have thought. Nope, 3 days back and forth, hours on the phone, then getting hung up on, ended up picking it up myself. Got the bag to the car and it was saturated, water inside it even - must have been left in the rain for ages - no come back on the airline, baggage handlers and the company's dont give a shit. Customer service is a thing of the past. All 3 businesses have no phone contact , one has a call message from an unmanned or monitored voicemail mailbox, totally pathetic that a simple issue could not be resolved responsibly.