Originally Posted by
10G
So just went to help a staff member with email. Problem needs Outlook setup. Turn on PC open Outlook, it's already setup, so I guess that their password has expired, they've changed it, but not updated Outlook, correct appraisal.
New password supplied was incorrect. Huffed at by staff member, just use the password the computer remembered. I say, no, it'll be your old password. They disbelieved me. Given new password, that didn't work either. Staff member walks into office, huffed at again as if to say you're an incompetant useless annoyance who obviously doesn't know anything.
Staff member tries all passwords supplied, none work. Starts going through their list of passwords, stumbles across one that works and wasn't supplied.
I politely pointed out that once I'm given the things you've setup I can certainly configure things for you.
This is my 30th anniversary year in IT support and I still come across rude people like this.